(b) Design Studio In House Project | Duration 2 months | Role- UI/UX Designer
Problem Statement
To Improve the onboarding experience by making it intuitive, easy to follow, giving an insight into the company’s culture and guiding the employee to the fullest.
I dedicated my efforts to gathering insights on the this in-house portal and presenting a comprehensive solution.
The onboarding process for new employees in the company was inefficient and did not effectively address all the challenges they faced. In order to work on this, I proposed implementing a comprehensive dashboard solution that tackles various onboarding problems.
I began by engaging in initial brainstorming on the topic, gaining a comprehensive understanding of the various aspects of the problem and the entire onboarding system.
Stages:
Stage 1: Pre-onboarding.
Stage 2: Initial onboarding (new hire orientation)
Stage 3: Team-focused orientation and training.
Stage 4: Growth, mentoring, and initial performance.
Terms and Processes:
Frf requests- check on bench
RRF- outside request- jd from hiring manager
interviews, hr rounds, negotiation rounds
Email docs- verification, tasks triggered
accepted offer- sent to hr ops
onboarding, screenshots during interview and joining, joining email
Personas within the system:
TA team- initiation (sign up)
employee- campus hires (L&D) lateral hires
buddy
admin
reporting manager
Possible Solutions:
Web Application- Fun filled based
Completion tasks- gamify
After considering the initial direction, I researched onboarding processes at multinational corporations.
Facebook:
Follows the 45 minute rule by giving its employees small tasks within the first 45 min joining.
Enables them to work in diff departments so they can choose which they like
Accenture- countdown to accenture:
Call at the campus- with some docs
Docs verify- get provisional ID
Sessions, lunch, campus tour
Twitter:
To keep the company culture vibrant, Twitter has a monthly new hire Happy Hour with the Senior Leadership Team, and a rotating schedule of presentations on Friday afternoons where employees can learn about other team projects.
Google
Has an extensive graduation program- “Noogler” where new recruits have to go through all the activities, training and fun and they graduate from it to start as an official employee.
After I got insights from the interview, in order to understand the entire ecosystem, I made a journey of different users involved in this and how the journeys are related to each other.
The journeys helped me to better understand relevant solutions I can work on.
Then I mapped the opportunity areas with the user journey.
Key Takeaways I took from this project-
Considering the entire ecosystem is crucial for effective design.
To encourage users to complete tasks, utilizing rewards and creating engaging experiences has proven to be beneficial.
Conducting research and analysis of the current product and process aids in developing a solution that aligns with both business and user objectives.
